If an item listed in catagory 1 is not to your satisfaction, you may return the item with full credit equal to the price of the item and any taxes.  Unless otherwise specified in the packaging received, in order to receive this refund you should Email our customer service department at Stepforward123@yahoo.com and discuss the reasoning for your dissatisfaction.  Then the item must be mailed back to the address provided in the product's packaging no later than 7 calendar days of receipt.

Please note that any books, CD's or other Media that can be copied will not be eligible for return if it is not in the original sealed packaging that it came in unless the product is damaged, in which case, please see our exchange policy below.

This policy does not apply to all products and is subject to changes. This policy applies to the following Produts Catagory 1: BF6082, BC0013, BM0001, BM000112, BC0023, BG0030, BG0034, BG0040, BM000412, BF0101, BF5042, BF5036, MS2116, BB0002, BF7140, TAS0201, BF6336, BF6301, ME0020, MS3000, BJ0018, BJ01020, CF361-302, BG1000, TAS1206K, BM0030, BM0004, CF361-315, CF361-316, CF361-303, BM00051, BM0005, BM0006, BM00066, BR0071, BR0007, BS1065, BF6323, BN00091, BN009, BN1009, BN10091, BF5619, BG2000, TAS1200K, ME1001, ML1012, ME1002, BF5614, CF361-304, TAS1516RK, BT0001, BK5012, DT1508, TAS1201, TAS1202, TAS1203, TAS1204, CF361-301.  For these items there is a 10% restocking fee.  Please check the packaging of your products for more details.

We are very sorry, but unless otherwise specified, shipping costs will not be refunded.

For Catagory 2: all foam play centers and CF332-473, CF331-474, CF321-303:  You must contact us for a return number and send it back to the address given to you with your return number within 25 days of reciept of goods.  There is also a 15% restocking fee. These products if damaged during the shipment are not covered by our exchange policy.

For Catagory 3: all other products.  You must contact us for a return number and send it back to the address given to you with your return number within 7 days of reciept of goods.  There is also a 15% restocking fee.  These products if damaged druing the shipment are not covered by our exchange policy.

 Exchange Policy

If any products in catagory 1 are damaged in transit, and you would like to exchange the product, please notify us within 2 business days of receipt.  Exchanges will be for the product originally ordered only, unless the product is discontinued in which case, a full refund will be issued. 

Out of stock policy: if you order an item that does not have enough in stock we will send you what stock to partially fill order and send rest of items free shipping when they become available up to 3-5 weeks if those items are not available with in 3-5 weeks we will issue full refund for cost of product.

If you have any questions regarding our Return/Exchange Policy please contact us at Stepforward123@yahoo.com

Your satisfaction is our number 1 priority.  Please call us if you have any problems, concerns or suggestions.  We will be happy to address them immediately.